Jobs

Summary

The Assistant Security Manager at MoMA PS1 is responsible for helping to maintain a high standard of professionalism and excellence. Their primary responsibility is to oversee and manage many aspects of the museum’s daily security operations, including coordinating and supervising security operations for daily activities, events, and programs. Additionally, the Assistant Security Manager is responsible for managing department administration tasks such as report writing, badge programming, and drill conducting. This is a unique role that requires the Assistant Security Manager to be available to work weekends and late-night events museum-wide to ensure the safety and security of the museum’s unique campus and historic building.

Supervision

The Assistant Security Manager reports to the Assistant Director of Security. They manage a third-party security vendor, with 6 supervisors and an average of 10-20 guards with additional guards for scheduled events and programs. The Assistant Security Manager will work with different museum departments to guarantee the successful implementation of museum programs and events while prioritizing support and security. They manage a diverse workforce and assist in creating a safe and secure environment.

Responsibilities

● Assist with the implementation of the PS1 Security Operational Plan, in conjunction with the Associate Director of Security, Director of Building Operations and other senior leadership. This includes all departmental resources, processes, systems, and functions to maintain and effectively safeguard the Museum, its staff, visitors, physical properties, and art.

● Assist in Managing a third-party security vendor, participate in recruitment, make hiring recommendations or decisions; supervise assigned staff on a daily basis by providing relevant training, feedback, coaching, professional development, etc.

● Instill high level service standards, including role-modeling behavior, to ensure a positive service experience in all interactions of visitors, staff and artistic and community collaborators.

● Manage the Museum’s physical security operation, including assigned posts (gallery, activated spaces, events, admissions).

● Manage and enforce all policies, procedures, investigations and staffing.

● Ensure comprehension and compliance with Museum policies and relevant relationship with third party security vendor.

● Assist in the development and execute security standard operating procedures (SOPs).

● Maintains open lines of communication with all direct reports and other department heads to ensure good day–to-day situational awareness and effectiveness.

● Manage ID badging systems, fire and trespass systems.

● Responsible for 24-hour turnaround on reporting of all art and injury incident reports.

● Work collaboratively with a diverse and multicultural community of staff, visitors and artistic contributors.

● Coordinates and collaborates with Building Operations, Curatorial, Program Production, Visitor Engagement, Special Events, and all other PS1 departments.

● Assist with managing the annual security budget, including payroll & invoice processing.

● Performs any other duties reasonably related to the functions described above.

Qualifications:

● Minimum of 2 or more years’ experience managing security operations, and direct reports. Must have comprehensive knowledge of security systems. Experience with art museums, or similar settings preferred.

● Ability to lead by example. Supervise, train, and develop staff, as well as adapting workflows and procedures to improve operational efficiencies.

● Demonstrated ability to prioritize and manage time, multitask, take initiative, flexible and meet deadlines in a fast-paced environment with rapidly shifting priorities.

● Strong Microsoft Office and Google Suite skills.

● Excellent organizational and analytical skills, attention to detail with the ability to remain focused on the big picture.

● Positive and professional demeanor. Exceptional oral and written communication skills with the demonstrated ability to present information and facilitate positive dialogue.

● Ability to find root causes, negotiate and communicate museum needs to the appropriate vendor or trade.

● Sound judgment, and the ability to handle confidential and sensitive matters.

● Able to work nights, weekends, and holidays, and respond to emergency situations on an “on call” basis.

● Currently possess or willing to obtain Security License, Certificate of Fitness for Supervision of Fire Alarm (S-95), Certificate of Fitness for Indoor Place of Assembly (F-03), Certificate of Fire and Emergency Drill Conductor (W-07), CPR/AED First Aid Certification.

COMPENSATION AND BENEFITS

This position is permanent and full-time with a salary range of $55,000 – $65,000. Benefits include 20 days paid vacation leave; 10 days paid sick leave; 11 paid holidays; and 3 paid personal days; participation in a 401(k), life insurance; medical/health (including visual and dental); transit, and dependent care FSA; and pension plan.

To apply, please submit a resume here.

Please note that due to the large number of applicants, we can only reach out to those whose skills and experience align most closely with our current job openings. Thank you for your interest in employment opportunities at PS1. PS1 is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation, or political affiliation.

Summary

Gallery Associates serve as MoMA PS1’s representatives throughout the visitor experience. They support the admissions and information desk, facilitate a positive and inclusive relationship between art, audience, and the museum, and play a key role in the execution of a wide-range of museum events. Gallery Associates are expected to provide a high level of customer service and professionalism. They also maintain strong knowledge of MoMA PS1’s past, present, and future activities and programs, as well as its staff and amenities. In addition, Gallery Associates help visitors (safely) engage with interactive works of art/installations; and, in conjunction with all museum staff, ensure visitors maintain a safe distance when viewing artworks in the building during museum public hours and museum events. Gallery Associates are expected to work two days a week as scheduled.

Supervision

Visitor Engagement Associates report to the Director of Visitor Engagement, and take direction from the Assistant Manager and Visitor Engagement Coordinator. Gallery Associates also work closely with other staff members from the Operations, Programs Production, and External Affairs Departments.

Key Responsibilities

A. Supporting the front entrance: Reception

• Create a welcoming, inclusive, positive and informative experience as the first point of contact for visitors in our museum entrance.

• Communicate information on past, present and upcoming exhibitions

• Promptly share any visitor questions and concerns to the Visitor Engagement Management.

B. Supporting museum galleries

• Offer a high level of customer service in all Visitor Engagement positions as needed and assigned, including but not limited to gallery, podium, and coat check. − Report visitor feedback to Visitor Engagement Managment on a regular basis.

• Communicate to visitors and respond to visitor questions about content of exhibitions and programs at assigned gallery positions.

• Lead public visitor tours and scheduled group tours of long-term installations and temporary exhibitions.

• Professionally communicate any artwork safety prompts or interactive instructions to visitors.

• Proactively report any art or visitor related incidents or emergencies in a timely manner and adhere to reporting protocol and procedures.

• Proactively report any special visitor needs as they arise.

• Perform other duties related to visitor hospitality and customer service (i.e. coat check, etc.) as needed and assigned.

• Participate in mandatory walkthroughs, workshops, and department trainings.

C. Supporting museum events

• Support a wide-range of museum events and programs from a visitor experience and logistical standpoint, including but not limited to the following events: Night of the Museum, Warm Up, Neighbor Night, etc.

• Perform other duties related to visitor hospitality and customer service as needed and assigned during museum events.

• Support event set-up, including but not limited to, signage placement, table setting, device/ POS preparation, stanchion set-up, and/or cleaning public-facing locations.

• Utilize ticketing/checking-in systems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum of 1 year experience in visitor services, hospitality, and/or sales, or an acceptable equivalent combination of education and experience.

• Excellent customer service and communication skills, including ability to present information effectively in one-on-one and group settings, and to facilitate a positive and inclusive dialogue with the audience.

• Strong interest and engagement with contemporary artistic practices and/or museums.

• Proactive observation and awareness abilities, including ability to foresee potential problems and escalate to appropriate levels.

• Ability to understand and follow verbal and written instructions.

• Ability to work effectively and collegially as part of a larger team in both daily operations and in large scale events.

• Ability to work Holidays, as required by exhibitions and special events.

The hourly wage for this position is $23.00

*To apply, please submit a resume here.