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Visitor Engagement Associate

Summary
Visitor Engagement Associates serve as MoMA PS1’s representatives throughout the visitor experience, including at the admissions and information desk, and facilitate a positive relationship between art, audience, and the museum through compliance with the “Visitor Engagement Policies and Procedures” document. Visitor Engagement Associates are expected to provide a high level of customer service and maintain strong knowledge of MoMA PS1’s past, present, and future activities and programs, as well as about its staff and amenities.

Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor Degree, or equivalent experience.
  • Minimum of 4 years’ experience in visitor service, hospitality, and/or sales, or an acceptable equivalent combination of education and experience.
  • Excellent customer service and communication skills, including ability to present information effectively in one-on-one and group settings and facilitate positive dialogue with audience.
  • Strong engagement with and knowledge of contemporary artistic practices and/or museums, with interest in critical discourse.
  • Strong observation and awareness abilities, including noticing unusual circumstances, situations requiring attention, and generally being aware of one’s surroundings.
  • Demonstrated on-the-spot problem-solving and decision-making ability.
  • Ability to understand and follow verbal and written instructions.
  • Ability to work effectively and collegially as part of larger team and in service of team and institutional goals.
  • Ability to work Holidays, as required by exhibitions and special events.

MoMA PS1 prioritizes employee safety and promotes safe work practices, which are the responsibility of all employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; talk; or hear. The employee is occasionally required to sit. Specific vision abilities required by this job include distance vision, color vision, and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, safety is always a priority. The employee is occasionally exposed to wet and/or humid conditions, and outside weather conditions. The noise level in the work environment is usually moderate to occasionally loud.

Please send your resume and cover letter to employment_ps1@moma.org and include “Visitor Engagement Associate” in the subject line. For more information about MoMA PS1, please visit www.MoMAPS1.org.



Manager of Visitor Engagement

Summary
Reporting to Chief Operating Officer, the Manager of Visitor Engagement is responsible for managing and overseeing all Visitor Engagement operations, administration, staff, and projects for the museum. The Manager works both independently and collaboratively to ensure a positive visitor experience, excellent customer service, and highly effective logistics for public participation in exhibitions, programs, and events across a multipurpose campus. Primary areas of responsibilities include visitor experience planning and execution, department operations, staff development and management, budgeting and financial oversight, and project management. In addition, the manager works closely with colleagues throughout the department to help identify and measure key performance indicators to drive revenue growth and visitor satisfaction.

Qualifications
To perform this job successfully, an individual must be able to perform each essential function to a high professional standard. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor’s degree, with course work in business or arts administration helpful.
  • Minimum of 5 years’ experience in visitor services, hospitality, customer service, and/or sales, or an acceptable equivalent combination of education, training, and experience.
  • Proven skill as a manager, including personnel and budget management, staff development and training, team building, and ability to work productively and collaboratively with all levels of management and staff.
  • Strong engagement with and knowledge of visitor service principles, practices, and procedures; arts/leisure audiences; and contemporary artistic practices and/or museums.
  • Professional, polished, and positive attitude and demeanor, with exceptional communication skills, in both public-facing and internal meetings, presentations, and discussions, including demonstrated skill in presenting information and facilitating positive dialogue with public.
  • Demonstrated strength in managing time, completing tasks, and being proactive, accountable, and adaptable in dynamic and creative setting and multifaceted role with competing demands on attention and frequently changing and conflicting priorities and deadlines.
  • Demonstrated ability to take initiative and work independently, while understanding and accepting nuanced direction.
  • Excellent organizational abilities, analytical skills, and attention to detail.
  • Excellent judgment, professionalism, and discretion in handling confidential and sensitive situations and matters.
  • Skill in managing vendors, suppliers, and contractors, including competitive bidding, negotiating pricing and contract terms, and ensuring high quality of goods and services.
  • Excellent computer skills, including in depth knowledge of ticketing point of sale software and equipment.
  • Ability and willingness to work a flexible schedule, including weekends, evenings, and holidays as needed.

MoMA PS1 prioritizes employee safety and promotes safe work practices, which are the responsibility of all employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; talk; or hear. The employee is occasionally required to sit. Specific vision abilities required by this job include distance vision, color vision, and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, safety is always a priority. The employee is occasionally exposed to wet and/or humid conditions, and outside weather conditions. The noise level in the work environment is usually moderate to occasionally loud. 

Please send your resume and cover letter to employment_ps1@moma.org and include “Manager of Visitor Engagement” in the subject line. For more information about MoMA PS1, please visit www.MoMAPS1.org.

Please be advised that due to the high volume of applicants, we are only able to contact those candidates whose skills and background best fit the needs of the open positions. Thank you for your interest in employment opportunities at MoMA PS1. MoMA PS1 is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation or political affiliation.

 

Gallery Associate
Status: Part-time (two regular shifts per week, based on exhibition needs), Non-exempt
Reports to: Supervising Coordinator of Visitor Engagement

Summary
Gallery Associates serve as MoMA PS1’s representatives in the exhibition spaces and facilitate a positive relationship between art, audience, and the museum through compliance with the “Visitor Engagement Policies and Procedures” document. Gallery Associates are expected to provide a high level of customer service and develop a strong familiarity with MoMA PS1 history, relevant past exhibitions, long-term installations, programs, and current exhibitions.

Supervision
Gallery Associates report to Supervising Coordinator of Visitor Engagement, and additionally take direction from Assistant Manager of Visitor Engagement and Senior Manager of Visitor Engagement. They also occasionally take direction from Visitor Engagement Associates and Senior Visitor Engagement Associates.

Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor Degree or current students preferred, or equivalent experience.
    Minimum of 2 years’ experience in visitor service, hospitality, and/or sales, or an acceptable equivalent combination of education and experience. 
  • Excellent customer service and communication skills, including ability to present information effectively in one-on-one and group settings and facilitate positive dialogue with audience.
  • Strong engagement with and knowledge of contemporary artistic practices and/or museums, with interest in critical discourse.
  • Strong observation and awareness abilities, including noticing unusual circumstances, situations requiring attention, and generally being aware of one’s surroundings.
  • Demonstrated on-the-spot problem-solving and decision-making ability.
  • Ability to understand and follow verbal and written instructions.
  • Ability to work effectively and collegially as part of larger team and in service of team and institutional goals.
  • Ability to work Holidays and Weekends as required by exhibitions and special events.

MoMA PS1 prioritizes employee safety and promotes safe work practices, which are the responsibility of all employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; talk; or hear. The employee is occasionally required to sit. Specific vision abilities required by this job include distance vision, color vision, and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, safety is always a priority. The employee is occasionally exposed to wet and/or humid conditions, and outside weather conditions. The noise level in the work environment is usually moderate to occasionally loud.

Please send your resume and cover letter to employment_ps1@moma.org and include “Gallery Associate” in the subject line. For more information about MoMA PS1, please visit www.MoMAPS1.org.

Please be advised that due to the high volume of applicants, we are only able to contact those candidates whose skills and background best fit the needs of the open positions. Thank you for your interest in employment opportunities at MoMA PS1.

MoMA PS1 is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation or political affiliation.

 

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Internship Program

MoMA PS1 offers hands-on internships for college students and recent graduates in all of its departments. Our internship program provides the opportunity to learn about the operations of a non-profit art institution and to work alongside some of the world's most exciting contemporary artists and curators.

MoMA PS1 is also a host for Studio in a School's Summer Arts Intern Program. Visit www.artsintern.org for more information.

Responsibilities and Qualifications
Intern candidates must possess a strong command of English, excellent communication skills, strong writing skills, word-processing skills on a PC-platform, and the ability to work and function in a creative and flexible environment. Most interns are based in one department, but have the opportunity to interact with all departments on a regular basis. All interns work on a volunteer basis for a full trimester with a schedule determined by the Intern's department supervisor. MoMA PS1 is looking for interns who are able to work a minimum of two full days per week (seven hours per day).  

Activities
Interns will be invited to attend field trips/lectures at non-profit institutions and museums in the New York area that have been organized by the Internship Coordinator. In addition, interns may be asked to assist staff with special events, public programs, and exhibition openings, as well as at MoMA PS1's annual summer music series, Warm Up.

School Credit
It is the responsibility of applicants to retrieve information from their school concerning possible academic credit.

Visas
MoMA PS1 is unable to provide or assist with visas for foreign applicants.

Internship Schedule 

Spring Cycle 2016
Application Deadline: December 9, 2016
Duration: January 17—May 5, 2017

Summer Cycle 2016
Application Deadline: April 8, 2017
Duration: May 23—August 25, 2017

Fall Cycle 2016
Application Deadline: August 5, 2016
Duration: September 9—December 9, 2016

Start/End dates are flexible but must be discussed with the Internship Coordinator in advance.

Applicants should apply to three of the following departments (in order of preference): 

Curatorial
The intern best suited for this department would be meticulous, able to coordinate large-scale organizational projects, and have a working knowledge of contemporary art and art history. Tasks include archiving, media management, and research, as well as administrative and production duties relevant to organizing exhibitions and public programs. Microsoft Word, Excel, and Adobe Photoshop skills are required; familiarity with Adobe Illustrator or InDesign is also helpful.

Development and Fundraising
This internship is an excellent opportunity for anyone interested in learning more about the fundraising process, from cultivation to stewardship. This department requires interns who have experience with donors, grants, and other aspects of the non-profit industry. Any interested applicant should be highly organized and have excellent writing and research skills.  

Director's Office
The intern will support the Director's Office with administrative tasks. Responsibilities may include data entry, mailings and errands, assembling artist dossiers, and updating databases and communication logs. Knowledge of German language is a plus. Candidates with strengths in accounting, as well as graphic design, are highly desirable.  

Financial Management and Business Administration
This internship is a great opportunity to learn more about accounting in a tax-exempt, non-profit organization. This department requires interns who have an active interest in accounting and who are willing to invest energy into learning more about the accounting process. Responsibilities may include working with MoMA's Accounting Department for voucher submission and vendor creation, processing admissions reports, human resource tasks, as well as financial management of the annual summer music series Warm Up. Interested applicants should be meticulous and should have strong software skills with Microsoft Word and Excel. 

Installation and Building Operations
This internship is an excellent opportunity for anyone interested in learning more about installation, exhibition design, art handling, and institution registration. This department requires interns who are comfortable with manual labor work and who are physically able to lift weight. Knowledge of power-tools and a level of craftsmanship preferred.  

Press and Public Relations
This internship requires a desire to learn more about public relations, marketing, media relations, and institution administration. Interested applicants should have excellent writing, organization, communication, and computer skills, as well as the ability to multi-task and see projects through to completion. Adobe Photoshop and Microsoft Word skills are a requirement. Familiarity with Adobe Illustrator and InDesign are also helpful.  

Live Programming
The Live Programming internship offers hands-on experience in audio visual production, direct interaction with artists, and in-depth insight into how live art programming operates. Interns will be exposed to the full development of our programs, from approaching artists to executing large-scale events. Potential candidates would ideally have some experience working in live event production, as well as being organized, motivated and adaptable. Audio visual knowledge and Adobe Photoshop skills are desired but not required. Excellent writing skills are a must. Candidates should be prepared to work a minimum of three days a week, one of which will be a Sunday, and occasionally to work late nights.

Registrar
The Registrar needs interns who are organized, possess advanced computer skills, and are able to multitask. Interns will assist with conducting research for upcoming exhibitions, preparing objects for shipment and publications research and production, archiving and information management.  

Visitor Services
The Visitor Services department at MoMA PS1 plays an integral role in developing creative audience engagement and educational opportunities, as well as providing cross-departmental and administrative support throughout a multifaceted arts institution. Interns will gain a strong understanding of the visitor experience and how to promote a welcoming environment for exhibitions, events, and programming. Tasks will include scheduling group tours, creating event and way-finding signage, and supporting daily museum activity. Applicants should be detail-oriented, adaptable, able to balance multiple projects, and enthusiastic about interacting with the public and other museum employees in a team setting.

MoMA PS1 Internship Application

Individuals may apply to the program via e-mail (highly-preferred) or postal mail.

All applications must include a cover letter, resume and the attached application completed, sent to the email/address below. Letters of reference and writing samples are not necessary.

No resumes sent via fax will be accepted. No phone calls, please.

MoMA PS1
Attn: Internships
22-25 Jackson Avenue at 46th Ave
Long Island City, NY 11101

internships_ps1@moma.org (PDF or Microsoft Word format only)

 

Application (pdf)

I am applying for the ( ) fall ( ) spring ( ) summer internship cycle (check one)

Personal Information

First and Last Name:

E-mail:

Address:

Phone:

Language skills (indicate ability to read/write/speak):

Citizenship:

Education

Name and Location of undergraduate and/or graduate school (if applicable):

Major/Minor:

Expected degree and graduation date:

Relevant course work and projects:

Would you be able to interview at MoMA PS1?

List the three departments to which you are applying (in order of preference) and briefly describe your interest and qualifications for each.

1.



2.



3.



On a separate sheet of paper (limited to one-page total), please answer both of the following questions:

1. What is the role of a contemporary arts institution and what are its strengths and challenges in the United States?

2. What inspired you to apply for the MoMA PS1 Internship Program?

 

 

Please be advised that due to the high volume of applicants, we are only able to contact those candidates whose skills and background best fit the needs of the open positions. Thank you for your interest in employment opportunities at MoMA PS1. MoMA PS1 is an equal opportunity employer and considers all candidates for employment.

The internship program is supported in part by the Milton & Sally Avery Arts Foundation.